Company:
Hepburn has been in business for 17 years working with some of the biggest marine corporations on the planet, to change how we do things.? We treat wastewater,?grease and fat at its source and stop the discharge of toxic chemicals, and toxic wastewater into our oceans and waterways.
We are looking for passionate professional people to join our teams to help us convert more Corporations and marine vessels to use eco-friendly, biodegradable products.
Are you passionate about saving our planet and keeping our waters clean for your children and grandchildren?
We have a track record of results over the last two decades proving that we make a difference to pollution making the world safer for future generations.
Overview:
As part of our team, you will ensure the steady supply of our product to companies and marine industry such as:
DISNEY CRUISES, NCL, RCCL, Carnival Corporation, COSTA National Geographic, and other explorer companies AND SOUTHERN WATER.
The goal is to enhance business development and ensure sustainability and customer satisfaction.
Ideally you will have at least 3 years’ experience with Global logistics, moving stock accessories to multiple depots clients in the right way in the right time at the right price, involving major multinational clients in the Shipping and Hotel Sectors.
You will be responsible for:
- To coordinate and communicate with colleague to ensure that customer requirements are met within the required timescales.
- Follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
- Respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service
- Assist the Department in developing cross team co-operation and liaison with all departments.
- Placing orders for product and/or accessories to a supplier across different time zones and manufacturing bases
- Negotiate freight costs to achieve the best possible prices and delivery times.
- Liaising with freight forwarders, consolidators, warehouses, and customers to ensure all orders are delivered promptly.
- Liaise with management on warehouse stock holding, resolving stock discrepancies / situations where First in First Out (FIFO) is not in operation or not being used efficiently.
- Liaising and working together with our Monaco and Miami offices.
- Maintain awareness of and comply with the Company Quality Policy and applicable Company Procedures.
- Notify the senior management team of any possible obstacles to ideal efficiency.
Working knowledge of SAGE would be an advantage but full training will be given.
- To undertake any ad hoc tasks that may be necessary as specified by the Team Lead to deliver exceptional customer service.
Key Skills
- Positive can-do attitude
- Strong Communication skills verbal and written.
- Attention to detail and high level of accuracy.
- Must have a proactive approach with the capability to spot opportunities to improve new ways of working. Able to take ownership of tasks.
- Strong analytical and problem-solving skills.
- Demonstrates honesty and integrity.
- The ability to plan, set goals and organise effectively to achieve objectives
- Team player who encourages positive communication and respect
- Computer literate in Microsoft Office, mainly excel as well as Sage 200 or Sage 50
Please send in your application with CV to media.marketing@hepburnbiocare.com